Refund Policy

Our promise

We want you to love your silk. Because underwear can't be resold for hygiene reasons, you never need to send anything back.

Wrong size? Free exchange.

Contact us within 30 days of delivery with your order number and the size you need. We'll send you the new size for free. No need to return the original pair.

Damaged, defective or wrong item? We make it right.

Send us a photo within 30 days of delivery. We'll send a replacement or refund that item, your choice. No need to return it.

Change of mind

Because underwear can't be resold, we can't offer refunds for change of mind on items that arrived in good condition. If you're unsure about your size, check the size chart or email us before ordering and we'll help you pick.

How to request

Email trendymuseco.com@gmail.com with your order number and a photo of the item. Approved refunds are processed within 5 business days; your bank may take a few more days to show it.

Lost or late parcels are covered by our Shipping Policy. Nothing in this policy limits rights you have under consumer protection law.